# Can’t confirm it? Someone owns it.

*Product · Callback queue*

[Request early access](https://notaray.com/design-partners)

The callback queue is where every request Notaray can’t confirm will land, with a named owner, a deadline and the original request. Your team follows up with context instead of digging through voicemail and guessing what happened.

## Rules behind the queue

- Notaray is built so that a booking it cannot confirm becomes a callback with an owner and a deadline.
- Notaray is built so that an uncertain result goes to a named person with a deadline.

## What every item carries

- A named owner, not a shared inbox
- A deadline for the follow-up
- The original request, in the caller’s terms
- What was tried and where the result was unclear
- A history of what people did next

*Illustrative workflow*

## Not another voicemail pile

Every item is there to be finished by a person, against a deadline everyone can see.

A person completing an item does not turn it into a confirmed booking by itself. Confirmation still depends on the calendar.

## Who calls back today?

Design partners tell us who picks up a request that fell through and what they need in front of them.

[Request early access](https://notaray.com/design-partners)