Guides for service businesses
Each guide opens with a short answer, then gives the reasoning and the sources behind it. Written for owners and office managers in the United States and Canada.
All guides
AI disclosure rules for phone agents in the US: what to tell callers
What to tell callers when an AI phone agent answers: the FCC ruling on AI voices, California’s bot disclosure law and the FTC on AI claims. Not legal advice.
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Call recording consent for service businesses in the US and Canada
When a service business can record a call, AI-answered or not, in the US and Canada: one-party vs all-party consent and a safe default. Not legal advice.
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How to tell whether an AI receptionist actually booked the appointment
A booking is real when the calendar shows it and the caller got the details. How to check an AI receptionist yourself, and what to make a vendor show you.
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The eight-scenario booking reliability test to run before you buy any AI phone agent
Eight test calls that show whether an AI phone agent books reliably: a taken slot, a calendar failure, a repeated request and more. Checklist by email.
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Missed calls without lost customers: owning every callback with a deadline
A missed call becomes lost work when nobody owns the callback. How to give every missed or uncertain request an owner, a deadline and the details to act.
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When Google’s AI calls your business: answering agentic callers about price and availability
Google Search can now place AI calls to local businesses about price and availability. What it means for you, where the settings live and how to handle it.
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